Terms & Conditions
Cocoa Casino is a casino licensed for the purpose of operating an online casino.
Playing at the casino, whether for fun play or real play constitutes an agreement between the player and the Casino that the player be bound by the following terms and conditions contained herein. The player accepts that this is a binding agreement between the player and the casino and is the sole agreement governing the player's relationship with the casino, to the exclusion of all other agreements, statements, and representations.
Each clause contained in these terms and conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason, the remaining terms and conditions shall remain of full force and effect.
The following Terms and Conditions govern the use of the Cocoa Casino website and online casino:
WEBSITE AND CASINO CONTENT
All software and website content found on the Cocoa Casino website is copyrighted by the Casino (the "Licensed Materials"). All Licensed Material that are presented visually or audibly to the player are for personal use only and remain the intellectual property of the Casino and its licensees. No player shall acquire any right whatsoever to all or any part of the Licensed Materials except the right to use the Licensed Materials in accordance with this Agreement.
In becoming a member (player) of the casino, you fully understand and agree to abide by all rules, terms and conditions set forth by the Casino from time to time. It is the Player's responsibility to keep up to date with these rules, terms and conditions as they are subject to periodic change.
Players of the casino must be of a minimum 18 years of age. Different jurisdictions carry varying rules pertaining to internet gambling. It is the Player's responsibility to ensure - before signing up at the casino and agreeing to these terms and conditions- that they are not violating any rules in the jurisdiction in which they live. Due to the nature of the Internet, it is not always possible for the Casino to limit access to its website to those jurisdictions in which it does business. Services and products described on this website may therefore not be eligible for solicitation in your jurisdiction. If you are accessing this website from such jurisdiction, you should not consider anything on this site as an offer to sell or as a solicitation of an offer to buy any product or service from Company. This site is for use only by persons residing in jurisdictions where the Casino's products and services may legally be offered.
In creating an account and becoming a player at the casino, whether for "fun play" or "real play", you guarantee the authenticity and accuracy of all information you submit. If it is determined by the Casino that any information it was given by the player is false, the Casino reserves the right to suspend a Player's account along with all relating cash-ins. The account will remain suspended until such time as the Casino has determined in its sole discretion that the Player's information was authentic and accurate.
The Casino reserves the right to refuse membership in the casino to any applicant or to suspend an existing member's playing privileges without cause and at the Casino's sole discretion.
In placing wagers at the casino, the player realizes that this is their voluntary involvement and is equal to gambling. Participation carries the risk of losing money and the Casino shall under no circumstances be liable for any losses or damages whatsoever incurred by the Player in connection with the Player's use of the casino.
Using electronic, mechanical, robotic or other devices to automatically make playing decisions is resolutely forbidden. If it is detected by the Casino that a player has violated this term, action may and will be taken including banning the player from future promotions and/or play, confiscating of net winnings, and the offering of such information to a casino industry database of "restricted players".
By playing any game at the casino, the player warrants that the player is familiar with the rules of such game and acknowledges that the rules of each game are available through using the "help" facility at the casino.
ACCOUNTS & PASSWORDS
the Casino permits only one casino account per household at each of its casinos.
Due to an overwhelming history of promotional abuse, players from Denmark, China, and Poland are not eligible for bonuses. Players from Bulgaria, Costa Rica, Finland, Italy, Latvia, Netherlands, Sweden and the Ukraine will be forced to abide by separate wagering requirements for offered promotions. These can be found in our " Promotions terms and conditions ".
It is the responsibility of the player to keep confidential their account number and password. It is understood that having any third party involved in a Player's online casino account is a violation of this agreement. The player assumes full responsibility and agrees not to hold the Casino liable for any losses or damages resulting from the Player's failure to keep his account number and password confidential.
In providing their email address upon registration, the player agrees to receive occasional email correspondence at that address. If the player is no longer interested in receiving these emails, they may unsubscribe by emailing support.
By providing their postal address, the player agrees to receive occasional hardcopy material from the casino. If the player is no longer interested in receiving mail, they may unsubscribe by emailing support.
PRIZES, WINNINGS & BANKING
The casino reserves the right to request documentation for the purpose of identity verification prior to granting any deposits with or withdrawals from the player's casino account.
Any deposit made by the Player must be wagered at least once before a withdrawal can be requested, unless otherwise noted.
It is our goal to pay approved payments within 24 hours. This time frame can vary due to processor availability but we will always do everything in our power to pay our players as fast as possible so you can get your winnings quickly and easily.
Because of our high bonus structure our casino is often the target of abusive players, For this reason that we require an approval period of approximately 1-3 business days on most withdrawals. For accounts that require further investigation longer approval times may occur. For VIP's and loyal players these times can be significantly reduced.
The minimum withdrawal amount at the casino is $50 (€, £, Rx10).
Increased VIP level comes with a number of advantages such as decreased wagering requirements on all promotions, increased bet size allowances and increased monthly max cashout limits. For example, a player is permitted to withdraw a maximum of $500 per week for a total of $2,000 USD of their winnings per month, but this limit can be increased or removed completely based on VIP level or if agreed upon by your account manager.
Players maintain sole responsibility for any and all processing fees on withdrawals.
Winnings can and will be void if the winning player's account is linked to another account which has unrecovered chargebacks.
If the casino suspects that a player is an advantage player, either by using software or any other method used to beat the casino and/or abuse promotions, the account will be immediately banned and all balances/winnings void.
Players winning a sizeable amount deemed to be worthy of publicity by the casino agree to make themselves available for any event arranged by the Casino in relation to that win. the Casino will at all times respect the player's privacy in this event.
The casino reserves the right to use your first name and first initial of your surname (e.g. John S.) in any casino announcement regarding winning results.
If an account with balance lays dormant for 180 days or longer, the account balance will be forfeited to the casino.
Any winnings resulting from play in the currency GBP (£) will only be paid in the GBP currency to residents of the UK.
The casino reserves the right to close your casino account without prior notice. Any balance or pending cashout during such cancellations may be credited to you, however, the casino reserves the right to confiscate any balance or pending cashout for the following reasons:
- If the casino finds evidence to suggest that you have more than one active account with the casino.
- If the name on your casino account does not match the name on the credit card that was used to make a deposit to that account.
- If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion.
- If you provide incorrect or misleading registration, account or identification information;
- If you are not of legal age.
- If you reside in a jurisdiction where participation in online gambling is prohibited or illegal.
- If your casino account is being used by another person, whether with your consent or without.
- If you are linked to fraudulent activity, suspect of cheating, playing as part of a syndicate or make use of malicious software, computers or systems designed to defeat the casino.
- If observations of your playing pattern suggest that you are not playing in the spirit of the game, or deliberately playing at minimum risk in order to cash in bonus money.
- If you have exercised fraudulent behaviour including but not limited to multiple account, chargebacks at other Rival casino/s.
Player's personal information that was used to register at the casino will be used for the following purposes:
- To determine the validity of player's identity and verifying activity under that name.
- In providing information to a third party to collect any sums of money owed to the casino by the player.
- When law requires, the reporting to the proper authorities for the detection and prevention of crime.